Privacy Policy

Privacy Policy

This Privacy Policy sets out how the Centre for Death Competency Development collects, uses and stores your personal information, this means any information that can directly or indirectly identify you. This Privacy Policy may change, though we will always make sure that our current version of this policy is available via our website. This is version 1.0 and was last updated on December 27th 2023. Where we have made any changes to this Privacy Policy, we will make this clear on our website or contact you to let you know. We are committed to protecting the privacy of those we work with and all who use our website.

1.  Who we are

2.       How we collect information about you

3.       Information we collect and why we use it

4.       Legal basis for using your information

5.       Sharing your information

6.       Keeping your information safe

7.       How long we hold your information for

8.    Your rights

9.     Cookies

10.     Monitoring

1.  Who we are

In this document, when you see the words ‘we’ ‘us’ or ‘our’, it refers to the Centre for Death Competency Development, hereafter referred to as 'CDCD'.

We are a ‘Data Controller’ registered under application number C1433648 for the purposes of the data Protection Act 2018 and the EU General Data Protection Regulation 2018 (EU GDPR) and the Data Protection & Electronic Communications Regulation 2019 (UK GDPR). This means that we are responsible for and control the processing of your personal information.

We are committed to protecting your personal information and ensuring that your personal information is processed in a secure, fair, and transparent manner.

2.  How we collect information about you 

We collect Information from you in the following ways:

When you interact with us directly - This could be if you sign up to our mailing list or email us. 

When you visit our website – We gather general information which might include which pages you visit, and which services or information on our website is of most interest to you. We may also track which pages on our website you visit when you click on links in emails from us. We also use “Cookies” to help our website run smoothly and to record the number of visitors to our site. We may use this information to personalise the user experience of our website and to make improvements. 

3.  Information we collect and why we use it

Personal Information

Personal information we collect via our contact us form includes your name and email address, as well as information you provide in your contact form message or in any email to us any communications between us. You will have shared this information with us so that we can respond to your enquiry. We also collect email addresses via our mailing list sign up box. Information collected via the mailing list sign up box will have been provided so that the person can receive our newsletter.

We will use this information:

·  To respond to your enquiry and answer any questions that you have asked us

·  To keep a record of your relationship with us

·  To send your updates and news about CDCD via our newsletter

If you do not provide this information, we will not be able to process your data, respond to your enquiry, or send you updates as requested.

We may also use your personal information to contact you about our work and how you can support CDCD.

Sensitive Personal Information

If you share any personal information considered to be Sensitive information in accordance with the DPA 2018, EU GDPR 2018 and the UK GDPR 2019, we may also collect this. If you provide us with any Sensitive Personal Information by email or by other means, we will treat that information with extra care and confidentiality and always in accordance with this Privacy Policy.

A Special note about the Sensitive Personal Information we hold

Data Protection Law recognises that some categories of Personal Information are more sensitive. Sensitive Personal Information can include information about a person’s health or disability, race, ethnic origin, political opinions, sex life, sexual orientation or religious beliefs.

If you contact us through any channel such as contact form or email, you may choose to provide details of a sensitive nature. We will only use this information: 

·  For the purposes of dealing with your enquiry, quality monitoring or evaluating the services we provide

·  We will not pass on your details to anyone else without your permission 

4.  Legal basis for using your information

There are lawful reasons that allow us to process your personal information, one of these conditions under data protection law is ‘Legitimate Interests’. This means that the reason that we are processing information is because there is a legitimate interest for CDCD to process your information to enable us to provide our services.

Some examples of where we have a legitimate interest to process your Personal Information are where we contact you about our services via email, conducting research to better understand who our clients are, improving our services or for our legal purposes (for example, dealing with complaints and claims).

Whilst we are able to process data due to ’Legitimate Interest’ we will primarily use your Consent as our legal basis to process the data you share. According to GDPR rules consent can only be provided when the individual sharing their data fully understands the purpose for which it will be used. Consent must be freely given, CDCD must be able to demonstrate how we have collected it and we may only use the data for the purpose that consent was given for. 

5.  Sharing your Information

The personal information we collect will mainly be used to enable us to respond to your enquiry and answer your questions. 

We will never sell or share your personal information with organisations so that they can contact you for any marketing activities nor do we sell any information about your web browsing activity. 

Legal Disclosure 

We may disclose your information if required to do so by law (for example, to comply with applicable law, regulations, and codes of practise or in response to a valid request from a competent authority); or, in order to enforce our conditions and other agreements.

6.  Keeping your information safe

We take data security very seriously. We take thorough, recommended, physical, technical and organisational measures to protect the personal information we store, both on and off-line, from data breaches, improper access, use, alteration, destruction and loss.

Although we take all possible steps to protect your personal data, we cannot guarantee the security of data transmitted via our website as the transfer of information using the internet is not completely secure.

Our websites may contain links to other websites. We are not responsible for the content or the privacy practises employed by other websites and companies. Please be aware that advertisers or websites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practises of those websites or advertisers.

7.  How long we hold your Information for

We only keep information supplied to us as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations.

Email addresses shared with us in order to join our mailing list will be stored until the person asks to be removed from our mailing list. Should CDCD cease operating, mailing list data will be securely destroyed. 

8.  Your rights

Your rights in terms of the Personal Information we hold about you are set out in more detail below. 

·  Access to your personal information: you have the right to request access to a copy of the personal information that we hold about you, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and how it is used. You can make a request for access free of charge. Please make all requests for access in writing and provide us with evidence of your identity.

·  Right to Object: You can object to our processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. Please contact us using the email address below providing details of your objection.

·  Consent: If you have given us your consent to use personal information (for example, by joining our mailing list), you can withdraw your consent at any time by contacting us.

·  Rectification:  You can ask us to change or correct any inaccurate or incomplete personal information held about you.

·  Erasure: You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it. 

·  Portability: You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.

·  Restriction: You can ask us to restrict the use of your personal information where you have asked for it to be erased or where you have objected to our use of it.

·  No Automated Decision Making: Automated Decision-Making takes place when an electronic system uses personal information to make a decision without human intervention. You have the right not to be subject to automated decisions that will create legal effects or have a similar significant impact on you, unless you have given us consent, it is necessary for a contract between you and us or is otherwise permitted by law. You also have certain rights to challenge decisions made about you. We do not currently carry out Automated Decision-Making.

If you wish to exercise any of these rights or make a complaint, you can do so by contacting info@deathcompetency.co.uk

If you are unhappy with how we have handled and protected your data you can also make a complaint to the Information Commissioner’s Office (ICO) which regulates the use of information in the UK. They can be contacted by;

Telephone 0303 123 1113

Or by going online to www.ico.org.uk/concerns

9.  Cookie

‘Cookie’ is a name for a small file which is downloaded onto your device (such as your computer, mobile phone or tablet) when you visit a website.

Cookies allow a website to recognise your device, so that the website can work more efficiently, and also gather information about how you use the site. A Cookie, by itself, cannot be used to identify you.

How do we use Cookies?

We use Cookies to distinguish you from other users of our website. This helps us to provide you with a good user experience when you visit our website and also allows us to improve the experience of those visiting our website.

The Cookies we use

We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide. We use all four categories of Cookies:

·  ‘Strictly necessary’ Cookies are essential for you to move around our website and to use website features

·  ‘Performance Cookies’ collect anonymous information about how you use our site, for example which pages are visited most frequently

·  ‘Functionality Cookies’ collect anonymous information that remember choices you have made when visiting a website to improve your experience, such as your preferred text size or location. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. 

·  ‘Targeting’ or ‘advertising Cookies’ collect information about your browsing habits in order to make tailor advertisements to you and your interests. You may, therefore, be more likely to see adverts relating to the work of CDCD on other websites once you have visiting our website.

Opting Out of Cookies

You can opt out of all cookies except the strictly necessary ones, however if you do, our website functionality may be impacted for you and our website may not function as we would like it to. If you have any questions about how we use Cookies, please contact us.

10.  Monitoring

Your communications with CDCD may be monitored for quality control and compliance purposes to ensure that we maintain our customer service standards and improve these where necessary. 

To find out more about this Privacy Policy and how we look after your personal information, contact us at info@deathcompetency.co.uk